Shipping & Returns
Shipping Information
Methods and Rates:
We currently only ship to the 48 contiguous US states. We do NOT ship to Hawaii or Alaska, or to any APO, FPO or PO Boxes. All orders are sent ground or express service via UPS, depending on size, destination & preference chosen at checkout. We offer free 3-day shipping;
When Will I Receive My Order?
Orders ship out every business day (Monday-Friday excluding holidays). Following credit card authorization, all standard orders will ship within 1-2 business days.
Your shipment may be left without a signature, at the discretion of the shipping service provider. We do not have an option to require signature for delivery.
Customer Service:
For further questions or assistance, please contact us.
Return Policy
AW Distributing, Inc. wants you to be completely satisfied with your purchase. When you receive your order, please make sure you inspect all merchandise for any defects. If you are not 100% satisfied with your purchase, we ask that you return it unused within 10 days for replacement or refund, less the original shipping and handling (This includes promotional shipping costs; i.e. Free shipping etc). Note: A 15% restocking fee will be charged on all returned merchandise. If shipment is refused 15% restocking fee will also be charged. If you need to Return, you must obtain a Return Authorization (RA) number before returning any merchandise to AW Distributing, Inc.. Simply contact us (link to contact us page) to obtain a Return Authorization Number (RA#).
AW Distributing, Inc. is unable to accept used merchandise. All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds. The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. For a shipping damage return, please obtain written acknowledgement from the driver and file a claim directly to the carrier. Please keep the original inner and outer packaging for claim purposes.